Shipping & Returns
SHIPMENT PROCESSING TIME
All orders are processed within 2-3 business days. Orders
are not shipped or delivered on weekends or holidays. If we are experiencing a
high volume of orders, shipments may be delayed by a few days. Please allow
additional days in transit for delivery. If there will be a significant delay
in shipment of your order, we will contact you via email or telephone.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be automatically
calculated and displayed at checkout based off the total weight and dimensions
of the products to be shipped.
Orders over $250 will be entitled to a 50% discount on
shipping costs provided they are not a firearm, are not ammunition or
explosives and weigh less than 5kg.
The Outpost (Qld) Pty Ltd only ships to addresses within
Australia and when possible, with Australia Post.
Australia Post’s Terms and Conditions can be found here.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your
order has shipped containing your tracking number(s). The tracking number will
be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
The Outpost (Qld) Pty Ltd is not responsible for any customs
and taxes applied to your order. All fees imposed during or after shipping are
the responsibility of the customer (tariffs, taxes, etc.).
The Outpost (Qld) Pty Ltd is not liable for any products
damaged or lost during shipping. If you received your order damaged, please
contact the shipment carrier to file a claim. Please save all packaging
materials and damaged goods before filing a claim.
Our policy lasts 30 days. If 30 days have gone by since your
purchase, unfortunately we can’t offer you a refund or exchange. To be eligible
for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging. Several types of goods
are exempt from being returned. Perishable goods such as food, flowers,
newspapers or magazines cannot be returned. We also do not accept products that
are intimate or sanitary goods, hazardous materials, or flammable liquids or
gases. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
ADDITIONAL NON-RETURNABLE ITEMS
* Gift cards
* Downloadable software products
* Some health and personal care items
THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE
GRANTED (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or
vinyl record that has been opened.
* Any item not in its original condition, is damaged or
missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you
an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund. If you are approved,
then your refund will be processed, and a credit will automatically be applied
to your credit card or original method of payment, within a certain amount of
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check with your bank. Then contact your credit card company, it may take some time
before your refund is officially posted. There is often
some processing time before a refund is posted. If you’ve done all of this and
you still have not received your refund yet, please contact us at
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately
sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at email@example.com.
To return your product, you should mail your product to: 359
Yaamba Road, Park Avenue, QLD, 4701, Australia. You will be responsible for
paying for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund. Depending on where you live, the time it may take
for your exchanged product to reach you, may vary. If you are shipping an item
over $75, you should consider using a trackable shipping service or purchasing
shipping insurance. We don’t guarantee that we will receive your returned item.